PRIME Support
We read every message. Here's the fastest way to get an answer.
Email us at ebegen51@gmail.com and we'll get back to you. If your question is about a purchase, please tell us your player ID (Prime shows it in Settings) — it's the only way we can find your account, and it's all we need.
How do I restore my purchases?
Open Prime → the paywall or the Store → Restore Purchases. Your subscription and any pack you bought will come back on any device signed in to the same Apple Account.
How do I cancel Prime Membership?
Subscriptions are managed by Apple: on your iPhone open Settings → [your name] → Subscriptions → Prime, and tap Cancel. Cancelling stops the next renewal; it doesn't refund the current period. Refunds are requested from Apple at reportaproblem.apple.com.
Do I need an account to play?
No. You can play entirely as a guest — your progress lives on your device. Creating an account (with an email) simply syncs your collection across devices and lets you sign back in if you get a new phone.
I forgot my password.
On the sign-in screen tap Forgot password? — we'll email a reset link to your
address from noreply@primelegends.app. If it doesn't arrive, check your spam
folder, then get in touch.
Is it pay-to-win?
No. There are no exclusive cards behind a paywall — everything you can buy, you can also earn by playing. A subscription gives you a monthly boost, never an unfair card. On the pitch, the better manager wins.
How do I delete my data?
Deleting Prime from your device removes your local save and your random player ID. To also erase anything on our servers, email us your player ID (or your account email) and we'll delete everything linked to it — see the Privacy Policy.
My coins or progress disappeared.
Sign in to your account so your progress syncs to the cloud and follows you across devices. If something still looks wrong after a restart, email us your player ID and roughly what happened, and we'll look into it.
Still stuck?
Write to ebegen51@gmail.com with your player ID and a short description. We're a small team and we answer personally.